FAQ
Why can't I find the programme I'm looking for? What if I have problems using BookMuseums@SG?
For questions on the National Museum's school visits and programmes, you may drop us an email at NHB_NM_Schools@nhb.gov.sg and we will do our best to assist you.
For any technical support on BookMuseums@SG, please contact NHB_Digital_Services@nhb.gov.sg.
Is my booking automatically confirmed? Can I make edits to my booking details? What if I wish to cancel my booking?
Once you have successfully made a booking on BookMuseums@SG, you will receive an automated email informing you whether your visit is confirmed, along with a set of documents that include Terms & Conditions, maps to the museum and bus route, as well as programme-specific resources.
Bookings for programmes, workshops and tours are not automatically confirmed – please allow us some time to seek the availability of our facilitators and guides, and we will follow up with you via email. For bookings that involve payment, co-creation and pre-purchase of resources, we will also email you with more details after the booking.
Once you have received an email confirmation of your booking, you may proceed to plan your visit. No further action is required. Please ensure that you adhere to the date and time of your booking, as we may not be able to accept your group into the museum otherwise.
You may log in to BookMuseums@SG to manage your booking(s) and make minor edits, including a decrease in the number of students visiting. However, you will not be able to edit the date and time of your booking. Please delete your existing booking and submit a new one if you need to reschedule your visit.
What if I do not receive a follow-up email or booking confirmation 1 week after my booking? Who should I contact for further queries on how to prepare for my visit?
You may email NHB_NM_Schools@nhb.gov.sg for queries , stating your school, type of visit booked, and booking ID. Please allow us up to 5 working days to follow up on bookings and emails.
How do we get to the National Museum?
The drop-off point for school buses will be at the National Museum of Singapore's bus bay, which brings students directly into the museum on level 2. From 4 January 2019, buses will enter the bus bay via Fort Canning Road, followed by Canning Walk. School groups will arrive at the museum via the Canning Entrance on Level 2. Please refer to the image below or click here to download the map.
